Bundle all interactions, processes and data into a single touchpoint — for maximum efficiency, transparency and growth.
Digital customer portals are today much more than just an additional service channel. They consolidate all relevant contact points — from sales through service to self-service and document management — into a central platform. This creates a digital hub that allows customers to resolve many issues independently, while giving companies full control over all customer interactions, automating processes and taking communication with partners and dealers to a new level.
Modern portals replace fragmented touchpoints. They create consistent workflows, clean data flows and a measurably better customer experience — the foundation for sustainable business success.
Let’s find out together how a portal can create real added value in your company.
Portals as growth drivers for your company
Digital portals create measurable added value across all core business areas — for customers, partners and your team:
Sales Capabilities
- Digital quote and order processes for customers and dealers
- Custom price and availability displays
- New revenue opportunities with reduced process effort
Service Excellence
- Automated ticketing and RMA processes
- Central knowledge base and real-time status
- Higher customer satisfaction with lower service costs
Digital Governance & IT
- Consolidation of relevant touchpoints on a single platform
- Consistent data, clear governance, secure integration
- Future-proof architecture instead of siloed solutions
Corporate Management
- Scalable digital channels
- Measurable efficiency gains
- Stronger competitive position through digital excellence
Variety of portal solutions for your business
Not every portal is the same — and that's a good thing. Depending on the target audience and business model, requirements and benefits differ significantly.
- Information portals provide quick access to knowledge and documents, ideal for transparency and simple information needs.
- Customer portals combine self-service, support, and sales on a central platform — from ticketing and order status to personalized offers.
- Partner/Dealer portals strengthen collaboration with partners, enabling price and contract management as well as lead sharing.
- Internal self-service portals optimize processes for employees and increase efficiency within the company.
Let’s determine together how a portal can deliver real value for your company.
SYBIT Consulting Services: Your Path to a Successful Portal
We offer you tailor-made consulting and implementation for your portal project — from the initial idea to ongoing operation. All services follow a clear principle: use-case-oriented, integrable — and consistently focused on real usage scenarios.
Discovery Workshop „Portal Strategy“
In a structured workshop we analyze your starting point together, identify the most important use cases and target groups, and develop an initial target vision for your portal. We consider usage scenarios, roles and responsibilities early on to ensure the portal will later be accepted, used, and scaled. You will receive a clear basis for decisions regarding functionality, UX logic, and the next steps.
Portal Blueprint & Architecture Consulting
We create a comprehensive, tailored blueprint for your portal: which functions and modules make sense for your business model? What does the optimal integration architecture look like? At the same time, we define a user-centered portal structure that cleanly brings together processes, roles, and system logic. This results in a platform that is technically sound — and works in everyday practice.
Technology and Vendor Selection
Whether SAP B2B Self-Service Portal, SAP Commerce Cloud, or custom frameworks — we compare options, assess pros and cons, and recommend the best solution for your requirements.
MVP definition & roadmap development
We help you define a lean, quickly implementable MVP and develop a roadmap for incremental expansion — including change management, rollout planning, and KPI monitoring.
End-to-End Implementation
From strategy development through implementation to Go-Live, we support you, continue to take care of quality assurance afterward, and ensure sustainable project success.
Start with a no-obligation expert consultation or book a Discovery Workshop directly.
Portal technologies: solutions that fit your use case
We select technology based on the maturity of the use case and the depth of integration — not on hype or vendor. Your business benefit is always at the center.
SYBIT Portal: the flexible entry point with growth prospects
Particularly suitable for companies that:
- want to quickly create a central self-service touchpoint
- want to bring transparency to orders, service and documents
- want to start with a lean MVP and expand it step by step
The SYBIT Portal is ideal when a portal needs to deliver results quickly without blocking later scaling. It is suitable both as an initial entry point and as a long-term platform that grows with new use cases, target groups and integrations.
SAP B2B Self-Service Portal: direct access from the SAP ERP
Especially suitable for companies that:
- want to offer their customers quick 24/7 access to ERP-related information
- prioritize transparency in orders, invoices and service processes
- want to deliberately start with a clearly limited scope of functionality
This option is suitable when the focus is on stable, standardized self-service processes and a fast, SAP-oriented entry is the main priority. The start is a classic information portal that can be scaled up into a comprehensive customer portal.
SAP Commerce Cloud: Sales-Oriented Scaling
Especially suitable for companies that:
- want to strategically expand digital sales processes
- need to map complex product structures, configurations, or marketplace models
- understand commerce as a growth driver
SAP Commerce Cloud is the right choice when the portal is strongly sales-driven and long-term high scalability, internationalization, or omnichannel models are to be supported.
Luigi Micro-Frontend Framework: Orchestration in Complex System Landscapes
Especially suitable for companies that:
- want to consolidate multiple existing applications in a portal
- have a heterogeneous system landscape
- value consistent user guidance and central control
Luigi is used when the portal primarily functions as an integrating layer – with clear navigation, single sign-on, and the ability to flexibly combine and further develop applications.
We work with you to determine which technology will make your use case productive the fastest—including data flow, security, and operation.
Practice & References
A portal for all customer processes
Learn how WAGNER and SYBIT worked together to implement SAP Commerce Cloud for a modern B2B web shop.
How FANUC modernized its 20-year-old e-store system into a seamless, role-based customer portal.
Optimal user experience and efficient customer service at Mewa
Learn how MEWA used SYBIT to implement a scalable myMewa customer portal and Europe-wide shops based on SAP Commerce Cloud.
Frequently asked questions about B2B portals
What is a B2B portal and what are its advantages?
A B2B portal is a digital platform that provides customers, partners, or dealers with centralized access to self-service functions, orders, service requests, documents, and individual information. It increases efficiency, transparency, and customer satisfaction and enables new digital business models.
Why is a portal more than just a web shop?
A portal combines self-service, service, and sales processes in a central platform. It not only offers ordering options, but also status queries, document access, ticketing, and much more—making it a permanent digital touchpoint.
Which SAP option is best for getting started?
For ERP-related transparency and a quick start, we recommend the SYBIT Portal or the SAP B2B Self-Service Portal. For a focus on commerce and complex sales processes, the SAP Commerce Cloud with Composable Storefront is ideal.
What distinguishes the SYBIT portal from other solutions?
The SYBIT portal is a flexible, SAP-compatible platform that can be customized to your processes and requirements. It combines self-service, sales, and service in one solution and can be seamlessly integrated into SAP systems. What makes it special is that it grows with your needs and can be easily expanded in a modular fashion—from a lean MVP to a comprehensive platform.
Can I integrate the SYBIT portal with existing SAP systems?
Yes, the SYBIT portal is specifically designed for integration with SAP Sales Cloud, Service Cloud, S/4HANA, and other systems. This allows you to benefit from consistent data flows and automated processes.
What is the best way to start my portal project?
The most effective way to get started is with a discovery workshop. Together, we define your goals, target groups, and most important use cases. This results in a clear roadmap for your portal—from an initial MVP to a scalable platform.
How much does a B2B portal cost?
The investment depends on the scope and complexity. An MVP with core functions starts at around €60,000 to €80,000 for the SYBIT portal, plus monthly operating costs starting at €360. For larger platforms with advanced features and integrations, the costs may increase accordingly. We would be happy to provide you with a customized quote.
How quickly can a portal go live?
An initial MVP with key functions such as status queries, document access, and ticketing can usually be implemented in 8–16 weeks, depending on your requirements and system landscape.
What data and processes need to be prepared?
Essential elements include up-to-date customer and product master data, defined order processes, a rights and roles concept, and the integration of CIAM/SSO and CMS/PIM.
How can the rollout be successful?
With a clear roadmap, early involvement of all stakeholders, and an iterative approach—from MVP to gradual expansion.
And what about your portal strategy?
Our consulting services are use case-oriented and technology-neutral. You receive a clear basis for decision-making, a customized blueprint, and a roadmap tailored to your goals and processes. We ensure that your portal project delivers measurable added value—from increased efficiency to revenue growth.
Mail: sales@sybit.de
Phone: +49 7732 9508-2000