The challenge after going live
After a successful go-live, the real work begins:
Companies face the challenge of operating their SAP CX systems stably, developing them flexibly, and at the same time reducing the burden on internal IT. Last but not least, specialist departments want to receive ongoing advice on opportunities for optimization and expansion.
Traditional help desks often only offer reactive support without any lasting business impact – but what you need is a strategic partner.
Reduce operating costs, save resources, and ensure stability
A strategic SAP AMS (Application Management Services) partner not only ensures smooth operations, but also continuously identifies potential for efficiency gains, implements automation, and optimizes processes to reduce operating costs while stabilizing performance. Targeted monitoring and optimization measures can also achieve noticeable resource savings—whether through better utilization of system resources, less manual effort, or more efficient use of cloud capacities.
In the long term, a proactive operating model delivers measurable benefits: higher availability, shorter time-to-resolution, lower total cost of ownership, and a portfolio of continuous improvements that provides sustainable support to specialist departments. As a result, the operation of SAP CX becomes not a cost center, but a lever for innovation and economic efficiency.
Continuous Customer Care – More than Application Management Services (AMS) for SAP
With C3 – Continuous Customer Care (our SAP AMS approach), we offer you a strategic approach that goes far beyond traditional Application Management Services (AMS) support.
Our tried-and-tested approach lays the foundation for a long-term partnership, a smooth transition from project to operational phase, and the continuous development of your SAP CX solutions.
Our approach combines:
- technical operations,
- strategic consulting, and
- continuous optimization.
We go far beyond simple monitoring
Our experts conduct targeted analyses of how your applications are used—both in the back office and by end users. These in-depth assessments enable us to identify potential for optimization, reduce risks, and help you lower your operating costs in the long term.
For maximum efficiency and sustainable success.
Up to 40% resource savings – thanks to C3
Our customers report 20–40% savings in internal resources through the use of our C3 services.
How? Through clear processes, proactive support, automation, and targeted further development of your SAP CX solutions.
Your added value from day one:
- Ensuring the operational readiness of your systems
- Lower operating costs
- Higher efficiency
- Better quality
- Quick answers at any time about the status and usage of your applications
Our C3 service areas
Operation & Stability
- Incident management, monitoring, and updates
- Infrastructure and groundwork
- Major incident management with root cause analysis
Optimization & Automation
- Customizing & configuration
- Interface management & middleware monitoring
- System analysis & reporting
- Automated end-to-end testing
Further development & consulting
- Digital roadmap
- Design of new processes
- UX services & training
- Consulting on new SAP functionalities
Ongoing SAP optimization of the entire CX technology stack
With our C3 Services, we ensure performance, process, and cost optimization in your SAP CX landscape and deliver targeted SAP optimization at the system and process level. We support all common components such as:
- SAP Sales Cloud & Service Cloud (V1/V2)
- SAP CPQ, SAP CRM (onPrem), SAP Commerce Cloud
- SAP Marketing Cloud, Emarsys
- SAP FSM, SAP SAM, SAP BTP & Integration Suite
From customizing and integration projects to release management, monitoring, and continuous improvement—we optimize your SAP processes in a targeted and sustainable manner, thereby implementing sustainable SAP optimization.
Our successful C3 customers
“Sybit provides us with perfect support in exploiting the full potential of our system. We would not be able to achieve this to the same extent with our own resources.”
“The technical expertise and know-how that SYBIT brings to the table from its many projects is one very important factor. The other is that it has to be a good fit on a personal level. Both of these factors are present here in our AMS team.”
FAQ – Your questions about C3
What distinguishes C3 from a traditional help desk?
C3 is not a help desk. It is a strategic SAP AMS support concept with a consulting character that combines operation, optimization, and further development.
What specific advantages does C3 – Continuous Customer Care offer?
- Reduced operating costs through capacity management support
- Greater system stability through system monitoring, trend analysis, and evaluation of security and bug fix updates
- Faster response times through dedicated C3 – Continuous Customer Care support and automated monitoring
- Improved user satisfaction through prompt resolution of critical incidents
- Future-proof development through comprehensive consulting and proactive information on future developments
How quickly can we benefit from C3?
The transition phase already begins to ease the burden on your IT department. Clear processes and proactive support enable you to achieve noticeable results quickly.
Is C3 also suitable for existing systems?
Yes. We also take on existing projects and integrate them seamlessly into our C3 services.
Is there a dedicated team that deals exclusively with operational issues?
Yes. Our dedicated C3 team consists of experienced specialists who focus specifically on the operation and continuous development of your solutions. Individual colleagues are also involved in implementation projects on an ad hoc basis—not least to gain practical experience of new topics and ensure a smooth transition to C3 operation.
Can C3 services be flexibly adapted—e.g., for monitoring or additional modules?
Absolutely. Our C3 services are modular in design and can be scaled at any time. Whether you need additional services or want to temporarily reduce individual modules, we respond quickly and easily to your needs.
Do you offer support in German and English?
Yes, of course. Our services are generally available in two languages – both German and English.
Does the C3 team have its own development resources?
Yes. Our C3 team is interdisciplinary and can implement development requests directly and efficiently—within defined release cycles and without detours via external pools.
Do I have a designated contact person, or do I communicate with a call center?
You will have a designated contact person at our company—depending on your C3 edition, you may even have a dedicated service manager. Our experts are not only technically skilled, but also provide consulting services and actively support you in the further development of your CX landscape.
Can customers whose implementation was not carried out by SYBIT also be supported?
Absolutely. Thanks to our structured transition phase and extensive CX experience, we can also take over existing systems—regardless of the original implementation partner.
Request a free discovery call now
Find out how you can get strategic support for your SAP CX systems with C3 from SYBIT in an initial free discovery call.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000