With us, you create maximum added value for your company and become a CX champion. The key to your success is our USP: the Resonance Space. Here, together we develop solutions that are profitable for your business, technologically feasible, and attractive and efficiently applicable for users. Because digital transformation can only succeed when processes, data, applications, and people interact successfully—especially in the area of customer experience. Out of this conviction, we offer all relevant services under one roof, with CX consulting as the strategic link. With this holistic perspective, we support you at every stage of your digital transformation and engage in an exchange and development process that mutually reinforce each other, end-to-end.
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Customer and user perspective in focus
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Basis of trust for joint development
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Enhanced impact and harmonisation of CX strategies
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Synergy effects on overall processes
Successful digital strategies are not created through technology alone, but through resonance – the interplay of understanding, trust, and genuine answers. This resonance forms the foundation for sustainable success and creates the space in which we can shape digital transformation together with you.
Thilo Kerner, CEO at SYBIT
Skills for Your Success
Consulting
Consulting at SYBIT: Master Complexity
Are you facing a complex array of touchpoints, business models, and technologies while searching for your individual path to success? We offer you the most comprehensive CX consulting—through open and honest dialogue.
Digitalisation
Digitalisation: Shape customer-centric applications
We implement and harmonise CX applications based on focused consulting and collaborative partnerships. The result: CX solutions that ensure efficiency, appeal, and profitability. Because they are optimised for you and your customers.
UX Design
UX Design: Maximum Digital Impact
Let’s talk about software that works. That solves problems, rather than causing them. That’s enjoyable to use, thanks to intuitive handling and quick orientation. Our approach: To manage the pressure for sustainable transformations, a strategic focus on UX is essential.
SAP CX
SAP CX: Grow end-to-end
From CRM to a comprehensive customer portal: We create platforms that harmonise all your customer-oriented processes. With a holistic perspective designed from the outset for profitable overall processes. This way, we strengthen each other. And you grow sustainably.
Resonance with SYBIT – CX consultancy that makes an impact
Customer experience is most effective when strategy, processes and technology resonate with your customers’ expectations.
SYBIT brings all of this together: consultancy that breaks down silos, establishes CX as the unifying force – and demonstrates its impact through measurable results.
In this film, you’ll see how resonance is created with SYBIT – from analysis through to the Digital Masterplan and the CX platform.
Consultancy that creates resonance – not just new tools.
Resonance in consultancy – from a patchwork quilt to the customer’s perspective
Many companies are stuck in fragmented system landscapes: CRM here, service there, commerce and portals elsewhere. Customers experience this as a disjointed experience.
SYBIT consultancy starts earlier: with a clear vision, the Digital Masterplan and CX mapping as a bridge between business units and IT.
In this way, CX becomes the unifying architecture – between systems, departments and the people who work with them.
- Digital Masterplan: CX as a steering tool rather than an individual project
- CX mapping: visualising end-to-end journeys, bridging gaps
Basis for decision-making: priorities based on impact, time-to-value and system harmony
Resonance Fields: Where SYBIT CX Delivers Results
CX becomes effective when strategy, technology and organisation come together in specific areas of application. In these resonance fields, SYBIT transforms customer experience into tangible results: from a connected customer view, through portals and sales platforms, to service and sector-specific solutions. Here you can see where and how CX can actually create resonance within your organisation.
Field 1
Connecting CX – from fragmented systems to a unified view of the customer
Evolving from ad-hoc, siloed solutions into a seamless CX architecture: SYBIT integrates CRM, commerce, service and marketing into a unified view of the customer – without any gaps in processes or data.
- Integrating fragmented systems into a 360° customer view
- Using CX as an integrating architecture for processes, data and organisation
- Developing target scenarios that align business units, IT and management
Success stories on holistic CX
Field 2
Portals & Platforms – digital proximity you can feel
Logins turn into relationships: customer portals that bring together self-service, support and sales on a single platform create a positive impact in everyday life – through quick solutions, personalised information and seamless processes.
- From portal to platform: intelligently linking service and sales processes
- Customer proximity through self-service, knowledge bases, configurators & CPQ
Portal projects that resonate
Field 3
Sales Excellence – Sales as an Experience Platform
When your sales team truly understands the customer’s situation, history and signals, it creates a genuine connection rather than a standard sales pitch. Modern sales platforms (e.g. SAP Sales Cloud + CPQ) turn CRM into an enablement tool – for more relevant conversations and faster deals.
- A 360° view as the basis for timing, context and personalisation
- Sales Enablement: data, content and processes that noticeably ease the burden on your teams
Sales references
Field 4
Service – from a ticket to a long-term relationship
Service is the moment of truth. With integrated service portals, Field Service and data-driven after-sales solutions, SYBIT transforms complaints into opportunities to engage with customers – and turns service into a genuine growth driver for your business.
- Service portals as a central CX platform: one login, all the information
- Field Service & After-Sales: from a quick fix to a new business model
Service-Cases
Field 5
CX for every sector and company size – scalable impact
Whether you’re an SME or a large corporation: you’ll see results when CX strategies are tailored to the realities of your sector, your organisation and your level of maturity. SYBIT develops scalable roadmaps that are equally effective in manufacturing, retail and the service sector.
- SMEs: start pragmatically and deliver rapid results
- Large corporations: combining global CX standards with local requirements
Industry references
Reference book: All success stories at a glance
This positive response is reflected in the results: a shorter time-to-value, higher conversion rates and better service experiences.
In the case study book, you will find all the success stories – complete with KPIs, architectural decisions and specific use cases from portals, sales, service and various industries.
What it’s like to experience Resonanz with SYBIT – in the words of our customers
[...] The combination of agile and remote working has worked exceptionally well at MULTIVAC and SYBIT and was certainly a key factor in the project’s success.
On our digital journey, we have found the perfect partner in SYBIT. Not only did they understand our vision, but they also helped shape it alongside us. [...]
[...] After all, it’s not just about introducing a system. It’s about introducing one that fits in with our specific processes and day-to-day work. [...]
Resonanz Quick Check: How is your CX performing?
In 15–30 minutes, we’ll work with you to identify where your CX is currently falling short – and where you can quickly improve engagement with your customers.
You’ll receive three specific recommendations for action and 1–2 relevant case studies from your industry.
Mail: sales@sybit.de
Tel.: +44 7348948903