The Voice-First AI Assistant for More Productive Sales Teams
Donna extends SAP Sales Cloud with an intelligent, voice-first AI assistant that supports sales representatives before, during, and after customer interactions. By capturing information through natural conversation and automatically documenting it in SAP, Donna reduces administrative effort, improves CRM data quality, and gives sales teams more time to focus on customers.
More time with customers. Less time in CRM.
Why Donna?
Customer insights are created in conversations. Yet valuable information is often documented hours later, incompletely captured, or never entered into the CRM at all.
Donna closes the gap between customer interactions and SAP Sales Cloud. Acting as a voice-first sales assistant, it enables sales teams to capture information effortlessly while ensuring that critical knowledge is immediately available within SAP.
Key Benefits
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Reduce Administrative Work
Capture visit reports, meeting notes, and follow-up actions through voice instead of manual data entry.
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Improve Data Quality
Ensure customer information is captured consistently and documented directly after interactions.
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Increase CRM Adoption
Make working with SAP Sales Cloud easier and more intuitive for sales teams.
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Create Greater Sales Transparency
Provide sales leaders with more reliable customer and pipeline data for decision-making and forecasting.
Key Features
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Intelligent Meeting Preparation
Before a customer meeting, Donna automatically provides relevant information such as previous interactions, open tasks, opportunities, and important CRM insights. Sales representatives start every conversation fully prepared without having to search through multiple screens.
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Voice-Based Meeting Capturing
After a meeting, reps simply talk to Donna. The AI captures key discussion points, customer requirements, risks, objections, and next steps, transforming conversations into structured CRM data.
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Automated SAP Updates
Donna automatically transfers relevant information into SAP Sales Cloud, including activities, visit reports, leads, contacts, and follow-up tasks. This significantly reduces administrative overhead while improving data consistency.
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Field Intelligence
Donna turns insights from customer conversations into actionable field intelligence, revealing recurring needs, objections, competitor activity, and market trends across the sales organisation.
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Global and Multilingual
Supporting more than 40 languages, Donna enables consistent CRM processes across international sales organizations and globally distributed teams.
Built for SAP Sales Cloud
Donna is designed to work seamlessly with SAP Sales Cloud V1 and V2. As a voice-first layer on top of your CRM, it helps sales teams capture knowledge where it is created: in customer conversations.
A Smarter Way to Work in Sales
Donna helps organizations eliminate the disconnect between customer interactions and CRM systems. By combining conversational AI with seamless SAP integration, sales teams spend less time on administration and more time building relationships, progressing opportunities, and creating value for customers.
SYBIT & Donna
As a leading SAP Customer Experience consultancy, SYBIT helps organizations unlock the full value of SAP Sales Cloud. Together with Donna, we enable a more efficient, data-driven, and user-friendly sales experience powered by conversational AI.
Ready to Experience Donna?
Discover how Donna can transform the way your sales teams work with SAP Sales Cloud.
- Less administration
- Better CRM data quality
- Higher sales productivity
- More time for customers
- Seamless SAP integration
Mail: sales@sybit.de
Phone: +44 7348948903