Rethinking Machine Operation – Digital, Efficient, Connected
The real challenge was not digitalization itself – but how to design it so customers truly benefit in their daily operations. That means: avoiding downtime, optimizing workflows, and unlocking new digital revenue streams. Instead of focusing solely on the machine like many competitors, INDEX and SYBIT pursued a holistic ap proach: “How can we help our customers make the most of their machines throughout the entire lifecyc le?” From this, a clear target vision emerged in collabo ration with SYBIT – centered on four strategic pillars:
- Machine Fleet Management: Customers should always be able to see, what condition their machine is in, and which actions are planned.
- Real-Time Condi tion Monitoring: From a simple status display to intelligent alerts for deviations – machine informa tion should always be accessible anytime and on any mobile device.
- Efficiency Through Transparency: Using usage data and performance metrics, optimiza tion potential should be identified and production times realistically calculated
- Plannable Production: Digital insights into machine availability and process data are designed to make production planning more flexible and secure.
The focus was always on delivering tangible benefits for the customer: detect faster, respond faster, produce faster. The key differentiator: INDEX didn’t want to offer these services as an addon, but make them a core element of a new business model – developed step by step together with SYBIT.
The Result: A Digital Game-Changer for INDEX
The project has made INDEX a pioneer in digital services and customer-centric processes in the mechanical engineering industry:
- More than 400 machines already connected to the platform
- Onethird of spare parts orders processed digitally
- New revenue streams through subscriptionbased services
- Faster processes, fewer errors, better planning
- Clear differentiation in international competition
- Technology and innovation leadership in the industry
SYBIT supported us not only technologically but also strate gically. The close collaboration, transparent communication, and above all the holistic consulting approach were key to successfully implementing this project.
Success Story
What do you think of INDEX's experience with SAP and SYBIT?
Learn how INDEX, in collaboration with SYBIT, has developed a digital business model that intelligently integrates machine operations, service, and spare parts processes. With the iX4.0 platform and an integrated web shop, they have created a solution that offers customers greater transparency, faster response times, and more efficient production planning.
Are you looking to further develop your digital sales and service strategy? Our experts can help you design scalable platforms and digital services that effectively combine efficiency, customer value, and growth.
Mail: sales@sybit.de
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