Webinar-on-Demand: Successfully switching to SAP CX V2 – here's how

The second generation of SAP Sales Cloud and SAP Service Cloud (V2) is ready – and now is the perfect time to revamp your CRM processes in sales and service to make them fit for the future. In our webinar, “Successfully switching to SAP CX V2 – how to do it,” we show you how to make the switch without risk and with clear business added value. Instead of “tool first,” we take a process-first approach: IT follows function. Based on real-world project experience, we explain which steps really matter – from structured readiness analysis to process realignment to technical transition.

You will learn which V2 functions and business AI use cases (e.g., opportunity scoring, next-best-action, intelligentes ticket-routing) are effective in practice, how Clean Core and SAP BTP make extensions secure and updatable, and what is important in reporting & embedded analytics. We will show you the four transition phases (exploration/readiness, conception & planning, transition, cut-over & go-live), typical stumbling blocks – and how to avoid them: realistically assess feature parity, cleanly classify PDI developments, rethink integrations (including a key metrics approach), and prepare data migration with the Readiness Check Tool and Data Transfer Tool.

Whether greenfield, pilot country, or phased migration: you receive a concrete roadmap that connects IT, sales, and service - with clear quick wins, measurable KPIs, and a roadmap that fits your organization.