The new edition of CX Today is here! It’s all about courage — the courage to explore new paths and embrace (AI) technologies for your business.
Artificial intelligence is showing us new ways we’ve never known before. Courage means moving forward anyway and harnessing the right technologies. As Sybit CEO Thomas Regele said in the editorial of the latest CX Today issue: "The bold are leading the digital revolution." This new edition focuses on exactly that: new paths in e-commerce, sales, service, and marketing, featuring practical examples and solutions for everyday challenges. And above all, it highlights the potential of AI.
Topics in This Issue
Artificial Intelligence <3 Customer Experience
- Artificial intelligence transforms customer management: A look at SAP's sales and service cloud V2
- On the verge of a CX revolution? How the bold are leading digital transformation
- From the C64 to ChatGPT: How AI is changing daily business
Customer Portals and E-Commerce
- Customer portals: The true drivers of revenue and customer loyalty
- What the customer journey has in common with the perfect espresso: A guide for modern webshops
- Success story Tecan: Digitalization in medical technology
- Success story Emuge-Franken: More power in sales and e-commerce
Intelligent Sales Processes
- Goodbye blind flight: Planning, measuring, and managing sales success
- CPQ: How to sell machines that aren’t standardized
- Success story KWC: How KWC optimized sales despite a new launch in record time
New Paths in Customer Service and Marketing
- The top 5 digitalization trends in customer service
- Success story Putzmeister: Efficient job planning, satisfied customers
- Hello, it’s me! Digital marketing for beginners
Managing IT Successfully
- SAP S/4HANA: Why CRM should not be forgotten
- The SAP business technology platform (SAP BTP): A game-changer for IT in customer experience
Or do you prefer paper? Despite our love for digitalization, some things just need to be held in your hands. If you'd rather read CX Today in print, simply send us an email with your address at sales@sybit.de, and we'll mail you the current edition for free.