05. – 06. Mai 2026 | Hamburg
Growth does not occur at the point of sale – but along the relationship
Master Complexity. Rule CX.
Reach was yesterday. Today relationships decide. Consumer brands are under massive pressure: rising costs for reach amid declining customer loyalty, interchangeable products, fragmented channels and isolated systems. Marketing generates attention. Commerce and sales sell. Service fixes. But growth only emerges when everything works together.
This is exactly where Customer Experience comes in: integrated, data-driven, measurable.
At OMR we show how individual touchpoints become an end-to-end business model — and how products turn into real customer relationships.
Our OMR offer: Secure one of the free on-site consultation slots directly!
Secure your appointment at OMR now!
What to expect from us at OMR
Meet our Consumer CX experts in person at the SAP booth and discuss your specific challenges — no slides, no sales pitch.
On site we offer:
- Practical case studies from Consumer & B2B2C
How brands seamlessly connect sales, commerce and service — from D2C to portal strategy - CX Masterclasses
Compact deep dives into omnichannel architectures, AI use cases and scalable platform models - Peer-level use-case discussions
Bring your current situation — we’ll give you an honest assessment and concrete options
We recommend booking an appointment right away and speaking with us on site about your business case!
Our highlights at OMR 2026
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From campaigns to business models
Learn how consumer brands use CX as an operational foundation — not just as a marketing initiative. -
End-to-end instead of isolated solutions
How integrated platforms connect sales, commerce, and service and reduce complexity.
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AI with real business value
From smart pricing strategy to personalized journeys to automated service processes. -
Concrete answers instead of buzzwords
Direct exchange with experts about your use cases – pragmatic, solution-oriented, actionable.
Review: OMR 2025
Innovation does not arise from tools.
But when strategy, technology and people resonate.
Together with EMUGE-FRANKEN, WARSTEINER & NovaTaste we showed how customer experience becomes the unifying element between marketing, sales and service — and creates measurable growth.
What can we do for you?
Do you have questions about our events, webinars, or trade fair appearances? We are happy to help and look forward to hearing from you. Simply get in touch with us.
Mail: event@sybit.de
Phone: +49 7732 9508-1807