24 results
// Company / Insights
The Expert Forum Sales Excellence 2024 addressed the challenges many sales organizations face today: adapting to technological innovations, focusing on customer needs, and optimizing sales strategies through digital tools. The 150 participants who gathered on March 14 in Walldorf and online via
// Company / Insights
During our spring talk, one thing became evident: Customer Experience (CX) is the area most significantly transformed by artificial intelligence (AI). Moderated by Tilo Kerner, CRO of Sybit, the discussion featured Thomas Langner, Head of Digital Marketing at Mewa, and Niklas Fechner, Solution
// Company / Insights
Good customer service is increasingly crucial, as customer satisfaction significantly impacts business success. Many service professionals are aware that, before addressing customer issues, they must first resolve their own internal challenges.
// Company / Insights
In the realm of customer interaction and experience, AI holds unparalleled potential to elevate customer experience (CX) by automating tasks, providing deep insights into business data, and enabling personalized customer interactions. Scaling customer management alongside efficiency gains now feels
