On November 5, 2025, the fifth “Rendezvous with a Pioneer” by SYBIT took place at the Zumtobel Group headquarters in Dornbirn. This exclusive industry event brought together decision-makers from IT, Sales, eCommerce, and Customer Service. Nearly 20 participants experienced a format that deliberately differs from traditional conferences: direct exchange at a real user company, hands-on insights, and concrete answers to the most pressing questions of digital transformation.

Why this event was unique

The construction industry faces the challenge of designing customer-centric processes digitally and efficiently across long project cycles. The rendezvous addressed exactly these core aspects:

  • Digital platforms and eCommerce as the foundation for customer centricity and scalability.
  • Integrated sales processes for complex construction projects with many stakeholders.
  • Service as a competitive advantage through automation and transparency.
  • Intelligent price calculation for international markets.

The hosts Zumtobel and three other leading manufacturers – Sto, Zehnder, and Hansgrohe – presented their strategies and first-hand experiences.

Topics at a glance

  • Zumtobel Group showcased a multi-brand project based on MACH architecture and headless CMS – a milestone for modern eCommerce.
  • Sto demonstrated how SAP CPQ standardizes and accelerates quote management.
  • Zehnder presented its transformation into a scalable service organization with SAP Service Cloud, SAP FSM, and SAP S/4HANA.
  • Hansgrohe provided insights into an SAP BTP-based solution for project-specific price calculation.
  • SYBIT complemented these perspectives with use cases on AI, automation, and digital sales processes.

Added value for participants

Guests gained exclusive insights into strategies and learnings that are usually shared behind closed doors. The event offered practical answers to questions many companies are asking, such as:

  • How can complex sales processes be managed efficiently?
  • How does service become a true competitive advantage?
  • How can companies transform from Excel-based processes to scalable platform solutions?

Above all, participants made intensive use of the opportunity to network and exchange ideas. The open setting at Zumtobel Group’s headquarters fostered discussions among experts and enabled valuable contacts for future projects.

The feedback was clear: everyone was enthusiastic – about the open format, the relevant content, and the chance to connect with industry peers. SYBIT’s rendezvous once again demonstrated how leading companies not only plan digital transformation but implement it strategically.