Radolfzell, 15 March 2019 In keeping with the motto “Shaping the future”, at the Berlin-Tempelhof airport, SAP provided a forum for everyone who wants to make intelligent companies a reality and thus advance digitalisation. Visitors had the chance to gain practical insights and specialist knowledge regarding technologies and solutions directly from the source. The Customer Experience Area focused on putting the customer in the limelight, and it was here that SAP Gold Partner Sybit worked with the experts in attendance to present its expertise for an holistic customer journey with SAP C/4HANA.
The challenging news first: Every organization that does business offers experiences and experiences to customers, i.e. a customer experience. It may or may not delight. Either way, it is. Today, what companies offer takes a back seat. It's the HOW that determines the success of the purchase.
The good news is that you can directly influence the way customers interact with you and your company. And that means customer experience is not a mystery, but a controllable, measurable, and profitable course of action. How do you manage this and turn CX into value creation? Feel free to take a look around with us!
Whether sales, service, marketing or digital platforms such as customer portals and stores: Customers come into contact with many touchpoints and demand relevant information tailored to their needs with every contact. Sybit supports you in orchestrating and optimizing this digital journey. With state-of-the-art technology and above all: a deep understanding of the customer-oriented processes in your company. Always with a tailored strategy and a clear plan before, during and after a project.
The right use of digital systems and processes will allow you to delight your customers and move them toward more successful and longer-term business relationships with you. To do this, we rely on SAP's customer experience solutions. We are a top digital agency in Germany, an SAP Platinum Partner and the CX Hub within NTT Data Business Solutions AG. Feel free to take a look at our numerous references. Customer testimonials and projects often say more than a thousand words!
“We wanted a portal that would offer our customers and distributors absolutely everything that they need for an efficient quotation, order, and service process – Sybit accepted that challenge with us and mastered it perfectly.”
Harald Meier, Wacker Neuson Group
Our customers are happy when they call us. Because everybody has all the data to hand and can provide detailed information on the latest projects or quotations. An important contribution to enhancing customer loyalty.“
Marco Gebhardt, GEBHARDT Fördertechnik GmbH
“In Sybit, we have found a flexible full-service provider that offers us both design and implementation. What was important to us above all was their existing experience of the latest CMS version in conjunction with agile project management. Additional attributes were above all flexibility and a willingness to collaborate with other service providers.
Sybit was able to provide advice both with respect to the website and various other issues to do with CRM & e-business processes, thereby uncovering sustainable synergies for us.”
Alexander Schrödel, REHAU Gruppe
“We were able to simplify order processing considerably for our customers.”
Mathias Bösch, Bühler AG
“The partnership between Novoferm and Sybit has been reliable, customer-focused, and flexible with the result that it produced many good ideas that were then incorporated into the project.”
Volker Wildt, Novoferm Riexinger Türenwerke GmbH
“The consulting competence ultimately tipped the scales”
Beatrix Heinritz, Viessmann GmbH & Co. KG
Sybit, an SAP Gold partner, today announced it will participate at SAP® Customer Experience LIVE being held October 10-11, 2018 in Barcelona. At Stand G4 in Fira Barcelona, the consulting company’s experts will present their know-how for the end-to-end customer journey with SAP C/4HANA.
On September 12 and 13, 2018, at DMEXCO in Cologne, the IT consulting firm Sybit will demonstrate ways to inspire customers in the long term, efficiently achieve goals, and implement solutions in a targeted manner. Visitors can meet the SAP Gold Partner experts at their stand (E-019; Hall 6.1).