25+ companies. 25+ transformations. 1 goal: CX that makes an impact.
What does it take to become a CX Champion? This book delivers answers – not in theory, but in practice.
“CX Champions” brings together more than 25 real transformation journeys – from industrial players, retailers, service providers, midsize companies, and global enterprises alike. But this book is more than just a collection of success stories: Each chapter begins with a strategic perspective, offering context on industry challenges, the role of technology, process integration, and the impact of tailored consulting.
Discover how Customer Experience can become a real differentiator – across different business realities, sizes, and sectors. And see what truly drives success.
Enjoy reading!
E-Book mit allen Success Stories kostenlos herunterladen
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