SYBIT is Europe’s leading full-service provider for Customer Experience (CX) with extensive expertise in Business Consulting, Process Consulting, and Solution Consulting. As a strategic partner, SYBIT supports companies in designing customer-centric processes and implementing innovative solutions along the entire Customer Journey. With over 25 years of experience and as part of NTT Data Business Solutions, SYBIT is driving sustainable digital transformation.
Short Facts about Sybit
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500 + Customers -
350 + Employees -
25 + Years of experience -
100 % customer-centric
NTT DATA Business Solutions AG
Since 2018, we have been part of NTT DATA Business Solutions AG (formerly itelligence AG), one of the world’s leading SAP consulting firms. Within the group, we are the experts in Customer Experience. Together, we represent the complete SAP portfolio. This means for you: with us, you get global experts in CX while also benefiting from the synergies and combined expertise of our parent company for all other SAP topics. Discover how we can jointly support your success.
New CEO at SYBIT
As of June 1, 2025, Thilo Kerner will take over the management of the company from co-founder Thomas Regele, who will remain associated with the company in an advisory capacity. In this video, Thilo Kerner and Thomas Regele discuss the upcoming change at the top of SYBIT GmbH—framed by a look back at an eventful and successful business year.
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What makes us unique
Sybit is Europe's leading CX full service provider with the highest level of experience and specialisation in the market. Our strategic and operational capabilities enable our customers to gain a competitive advantage by becoming Customer Experience Champions. We cover all customer-oriented processes across all touch points in every business unit. We strategize, plan, create, design and implement.
What we build on
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Leadership in Innovation
SYBIT focuses on continuous innovation to shape the Customer Experience (CX) transformation. With a deep understanding of technological trends and customer needs, we drive progress and offer solutions that not only address current challenges but also unlock future opportunities. #CleverTogether
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Partnership Cooperation
We believe in building long-term, trust-based relationships with our customers and partners. Through close collaboration, we understand the specific needs of each customer and work together on tailored solutions that create real value. #human2human
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Excellence in Implementation
Quality is at the forefront of everything we do. From strategic planning to technical implementation, we commit to excellence to ensure that every project is successful and exceeds our clients' expectations. #InTimeInBudgetInQuality
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Integrity and Responsibility
Honesty, transparency, and ethical conduct form the foundation of our work. We take responsibility for our decisions and their impact on customers, employees, and society. #Fair
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Sustainable Growth
SYBIT aims not only to be economically successful but also to make a positive contribution to society and the environment. We focus on sustainable business models and practices that combine long-term growth with social and ecological responsibility. #Responsible
How we inspire your customers
The outstanding quality of our performance in technology, processes and creative work are well documented in the many awards both SYBIT and our customers received for our work. SYBIT has implemented the most CX-projects worldwide.
Awards
Partners & Memberships
What can we do for you?
Do you have any questions about our services or do you wish to arrange a consultation? We shall be pleased to assist you and look forward to meeting you. Simply get in touch with us.
Mail: sales@sybit.de
Tel.: +49 7732 9508-2000