Success Story: voxeljet AG's experience with SAP & SYBIT

The task

Highly differentiated products for various industries such as automotive, aviation or foundries are manufactured using voxeljet's 3D printing systems. Micrometer-precise calculations and suitable materials ensure that the product ultimately fulfills its function reliably. The printing systems are correspondingly complex and consist of many different components. One challenge was to map this diverse product information in the CRM. It was also necessary to make the customer information, which was spread across various folders and files, available to all those responsible. To guarantee smooth service and efficient sales processes, it was therefore important to map a standardized and transparent database in SAP Hybris Cloud for Customer. It should be clear at all times which customers are using which product - including the associated components. To enable cross-selling and upselling measures, service and maintenance services should be visible to both sales and service employees. The digitalization of service processes should reduce service times and simplify internal communication.

Requirements

• Management of customer and product data in SAP Hybris Cloud for Customer
• Simultaneous roll-out in the areas of sales and service
• Parallel expansion of SAP ERP
• Global software rollout
• Mobile availability
• Short project duration
• Independent introduction of the solution as far as possible

Solution

• Recording of the installed base directly in SAP Hybris Cloud for Customer
• Precise preparation of the project in workshops with clear definition and assignment of tasks
• Preparation of the roll-out in sprints
• Creation of a backlog that was flexibly adapted
• Intensive coaching and training by project partner SYBIT
• Near-standard introduction of the SAP Hybris Sales and Service Clouds