Conveyor systems from GEBHARDT transport a wide variety of products from A to B all over the world. To ensure that the material flow does not come to a standstill, the company supports its customers with a wide range of innovative services. Now it is boosting its aftersales business with SAP Hybris Cloud for Service. The solution provides an overview of pending orders - even when on the move. Required spare parts can be identified and ordered online in no time at all. This means that repair and maintenance work is completed much faster. GEBHARDT optimizes its processes with SAP Hybris Cloud for Service: Reports are transmitted to the accounting department in real time and calculated directly. This makes it possible to identify new business potential in a targeted manner.

Optimized service creates satisfied customers

Goals

  • Increase service sales
  • Transparently map maintenance and repair services for the coming decades
  • Reduce paper-based processes

Solution

  • Comprehensive customer support from inquiry to maintenance
  • Reliable, secure and always up-to-date system
  • High user acceptance
  • Mobile access to customer and service information
  • Low costs for system maintenance and servicing

Why SAP Hybris?

  • The SAP Hybris Cloud for Service solution can be seamlessly connected with SAP ERP and SAP Hybris Cloud for Sales
  • Cloud license model reduces costs and supports growth strategy
  • Real-time functionality provides fast access to all relevant data
  • Standard functions enable lifelong services

Advantages

  • Lower downtime risks for customers thanks to faster spare parts deliveries
  • Accelerated invoicing processes thanks to simplified time recording and digital installation reports
  • Easier deployment planning thanks to early involvement of service technicians
  • Additional sales potential in the area of service and training
Jennifer Bertsche

How can you benefit from GEBHARDT's experience with SAP & SYBIT?

Do you want to optimize and future-proof your service processes like GEBHARDT with SAP Hybris Cloud for Service? With our extensive experience in SAP Hybris Cloud for Service, we help you streamline your processes and sustainably improve your service quality. Our experts are here to help you bring your vision to life.

Contact us for personalized consultation:

Mail: sales@sybit.de
Tel.: +49 7732 9508-2000

Jennifer Bertsche, Business Development