SAP Commerce Cloud (Hybris)

SAP Commerce Cloud offers you

• A central and flexible platform for digital customer processes – everything from a Shop via a Service Portal to Online Configuration
• Targeted customer contact based on customisation
• Consolidation of product data in the Product Content Management system
• Scalable and future-proof system infrastructure
• Deep integration with other SAP and non-SAP solutions
  
  
   

Your added value

• Greater efficiency through automated and integrated digital business processes
• Integrated functions for content management, customisation, order management and online configuration
• Modern, responsive and adjustable user interface on all terminal devices
• Fast implementation thanks to standardised interfaces to your SAP Basis systems
• Effortless operation, cost savings and increased security through cloud offering

Seamless integration

SAP Commerce Cloud offers deep integration with other SAP solutions such as SAP ERP.  Customers can place orders, configure products, view prices or request services themselves. Since SAP Commerce Cloud is based on open APIs, it can also be quickly integrated with third-party solutions. You can also extend the platform with serverless microservices via the open source project "Kyma".

Customer Journey Management

Use extended customisation and targeting options and offer self-service as well as optimised search and navigation functions. Allow buyers to negotiate repeated or large purchases and prepare Omnichannel Fulfilment options as well as product recommendations.

Global scalability

The special sophisticated technology of the SAP Commerce Cloud offers ideal scalability and performance. Moreover, the integrated internationalisation functions of the Accelerator support multiple sites, languages and currencies. allowing you to be omnipresent without limits.

Higher security & more innovation

In the cloud system, SAP takes over the operation and maintenance of the technical infrastructure and you relieve your own IT. A monitoring package provides appropriate messages in the event of errors, excessive utilization and anomalies. Automatic and regular updates guarantee security and the provision of new functional and technical innovations.
 

Optimised business processes

Ensure successful product merchandising without the need for IT support. SAP Commerce Cloud hands complete control back to Business Users.

High data quality

Based on the central Product Content Management (PCM/PIM), you distribute product data consistently to all channels. Your employees can use the SAP Web Content Management solution (Smart Editt) to set up and manage new web pages or conveniently revise existing pages. In this way, you ensure high data quality and appropriate messages.
 

High efficiency improvements

Optimise your processes and increase productivity, in order to reduce overall operating costs as well as customer service expenses. Get online faster with the Accelerator for B2B – an Omnichannel Framework that can be installed and adjusted immediately.

Optimised customer experience

Use our powerful customising functions to prepare relevant content and individual functionalities. Efficient search and navigation functions help your digital customers find the desired products and services quickly and easily.

Customer Experience on every channel

SAP Commerce Cloud enables headless commerce scenarios through its API-first approach and the decoupled JavaScript-based storefront layer, known as the "Spartacus" project. Content for all devices is thus optimally played out - regardless of whether the user is using a smartphone, tablet or desktop PC. Updates to the back-end commerce platform are therefore not required.