Application Management Services for SAP Customer Experience

We can free up your resources

The latest SAP technologies offer various possibilities of optimizing your customer processes, eliminating discontinuities, and adapting the processes to your requirements. But extensive system landscapes require maintenance, integration, and regular optimization. We can provide support for all these tasks with our years of experience and our trained staff. Take advantage of our maintenance and support services to master these challenges efficiently – either on a regular basis or by way of specific projects.

Together, we arrange your individual care model  – perfectly tailored to your needs, your IT architecture and SAP system landscape. We offer AMS for SAP Customer Experience Solutions: SAP Marketing, Sales, Service and Commerce, no matter if cloud, on premise oder hybrid system.

From S to XL – the choice is yours

Our support services are as individual as your project. Be it application management in the form of user support, major incident, change, or problem management – we will ensure that your processes run smoothly and can even offer you extended service hours upon request.

Freeing up your resources

<p>In Zeiten von Fachkräftemangel und sich ständig ändernden Anforderungen ist es eine Herausforderung, alle Systeme stets optimal zu pflegen und anzupassen. Nutzen Sie unsere Expertise, um Ihre IT-Abteilung zu entlasten.</p>

We bundle our knowledge for you

We shall collect recurring queries and approach you proactively to help you keep improving your system. That way, we make sure that you leverage the potential inherent in your solution and that your processes run smoothly at all times.

Keep on top of your costs with our support

You can select the support and maintenance services to suit your wishes and thus retain full control over costs. We shall adjust our Application Management to your requirements and help you reduce both cost and effort.

The competent partner at your side

Our staff excel through extensive project experience, regular training and certification in the latest technologies as well as a trusting personal relationship with our customers. We guarantee you outstanding service standards and ITIL-style processes.

Make life easier for yourselves: leave regression tests for your SAP Cloud for Customer System (SAP Sales Cloud, SAP Service Cloud) and the SAP Customer Experience to us

SAP makes available new and improved functions for your SAP Cloud for Customer system (SAP Sales Cloud, SAP Service Cloud) in a three-month release cycle. The two key challenges in this context are to ensure the continued functionality of existing processes and to evaluate and make use of the new functions. In both respects, you can rely on our expertise.

No doubt you are hoping for a smooth release change of your SAP Cloud for Customer landscape (SAP Sales Cloud and SAP Service Cloud) or other Solutions of SAP Customer Experience, in line with SAP’s current development path. We will ensure the timely scheduling and planning of the regression test phases and identify individual optimization and enhancement potentials in the SAP standard. Thanks to our tried and tested, well-established approach, we can reduce the overall expenditure considerably and guide you reliably to the desired goal.

Sybit offers two support options for the SAP Cloud for Customer release changes:

Icon InitialIcon Initial


Icon ZyklusIcon Zyklus


Added value for you: cost and time savings through

  • shorter duration of release change
  • uninterrupted system availability
  • faster use of relevant new functions

Highlights of the current SAP Cloud for Customer (C4C) Release


My team and I are there for you!

Are you interested in our services in the area of Application Management Services and would like to obtain an individual quotation or arrange a meeting? We shall be pleased to assist you and look forward to making your acquaintance. Simply get in touch with us.

Carola Henze
Head of Application Management Services
Carola Henze Sybit