Go-live is just the beginning. We already begin training your employees during the implementation phase to ensure a smooth launch of the new solution. After successful completion of the project itself, we assume the responsibility for regular updates to your solutions while continuing to offer you comprehensive possibilities to further optimise your customer processes and adjust them as your demands change.
Our efforts to enhance the quality of the eventual conception start at the very beginning of a project (in Phase 0) with onboarding training in the Sybit system. Here, we distinguish between key user and admin training. In addition to classic end-user training sessions, we also offer a train-the-trainer approach, whereby we provide selected key users with the knowledge and skills necessary for training others. Through this method, we work out the appropriate training plan together with you. The training sessions are carried out using documents prepared in advance in either your demo system or ours.
In addition, we also offer (individual?, specific) training sessions on certain topics (e.g. migration, analytics, configuration & customising, enhancement). Training courses are an efficient method for us to introduce you to the new solution and the accompanying tasks at an early stage (parallel to implementation) and get your team ready for self-sufficient system operation.
Tailored technologies that safeguard your investment are the nucleus of every digitalisation strategy. This is why, analogous to your value chain, we deploy future-oriented e-commerce technologies that are perfectly tailored to your needs and can be integrated into your SAP environment. Our certified expertise gained through years of experience in the implementation of highly complex projects in SAP environments makes us the ideal partner to successfully lay the technological groundwork for your e-business. With our outstanding expertise, we establish all of the relevant parameters for your digital success story and support you through the go-live and far beyond.
Every three months, SAP makes its own new and improved functions for your SAP Customer Experience Solutions available. This situation presents two central challenges: guaranteeing the functionality of existing processes, and evaluating and using the new functions in C4C.
Our holistic approach for the successful handling of updates involves a field-tested method by which we support you before, during and after each individual release update phase. This allows us to guarantee the lasting stability and continual optimisation of your SAP CX solution.
This approach provides you with the following advantages:
- Early scheduling and planning of downtime and regression testing phases
- Seamless release changeover in your C4 landscape, orientated around the current SAP development path
- Timely identification of optimisation and expansion opportunities in the SAP standard system
- Refined, field-tested method for reducing total expenditure
The latest SAP technologies offer a range of opportunities for you to optimise your customer processes, give them a consistent design and adjust them to your demands. However, extensive system landscapes require maintenance, integration and continual optimisation. Our trained team members support you in these processes while drawing on years of experience. Take advantage of our service and support offerings to efficiently tackle these challenges – either permanently or on a project basis.
Our services are as individual as your project. From application and user support to major incidents and change or problem management – we ensure that your processes run smoothly, and even offer extended service hours upon request.
Through the interlinking of intelligent sub-processes from the Marketing, Sales, Service and E-Commerce departments, companies succeed in seamlessly integrating all customer-oriented processes and in the company-wide collection, consolidation, evaluation and use of valuable information for custom-fit customer communication, customer interaction and customer transaction.
SAP Customer Experience Solutions combines technologies and solutions for all departments in an in-memory suite. Among other things, it combines features such as machine learning and the Internet of Things with classic CRM functionalities. It harmonizes all your customer data at the same time and cleans up with previous data silos. This gives your company an even more comprehensive view of your customers.