There are events, and then there is the Rendezvous with a Pioneer. It doesn’t get any closer than this: On March 13, 2025, Mosca GmbH in Waldbrunn provided exclusive insights into its comprehensive digital transformation across the entire Customer Journey. Around 30 guests, including decision-makers from Service, Sales, and IT, took the opportunity to experience digital innovation live and firsthand.
Why CX?
The most attractive investment in the world: customer relationships
Growth does not result from digital transformation alone. On the contrary, it makes companies and products more interchangeable.
Value creation occurs when digitization sustainably improves relationships—with customers, between partners, and among employees. We call this Customer Experience. SYBIT specializes precisely in this: we provide comprehensive and exclusive advice on how to turn digital experiences into greater business success.
Why SYBIT?
Create resonance. Shape digitalization.
Digital strategies only work when they provide answers. When they not only solve problems but also create new opportunities. For your unique business and for your customers. But the right answers do not arise from technology.
They arise in resonance.
Between you and us. Between you and your customers. At every digital touchpoint.
In this resonance, in this responsive relationship, lies sustainable success. At SYBIT, we create the space to generate it. Together with you.
Top Stories of Our Customers
CX Champions: Technology in the Background, People in the Spotlight.
More customer stories
Balluff GmbH - Digital Pioneer
Learn more about Balluff's experiences with SAP and how the implementation of the SAP Sales Cloud with Sybit optimized global sales processes.
Success Story of Robert Bosch Power Tools GmbH
Bosch on its experience with SAP & SYBIT as implementation partners.
Mewa's realignment for excellent customer service
Optimal user experience and efficient customer service at Mewa.
Strong Performance and Quick Overview
The DNA of the construction company Bögl consists of innovation in research and technology. This also applies to its internal sales processes. The company relies on the latest technologies here as well – and decided to implement the most advanced CRM solution on the market.
What do you want to achieve?
Simply End-to-End CX
Whether it's solutions for sales, service, marketing, or e-commerce: SYBIT is the leading consultancy for customer-centric processes. We employ only experts in customer experience as well as the relevant systems and architectures. Through thousands of projects, we have discovered: CX champions do not think in silos, but instead move with us through phases in a transformation journey. One thing always applies: The strongest business impact from CX is built on a crystal-clear focus. And on the needs of your customers.
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500 + Customers -
350 + Employees -
25 + Years of experience -
100 % customer-centric
Awards for our customer projects
As a global leader in strapping and transport security technology, Mosca has long impressed with its holistic digitalization of sales, service, and customer management. In hands-on presentations, Gregor Karmowski (Group Vice President IT & Digitalization), Andreas Bergner (Senior IT Application Specialist), and Ninja Kuebler (Head of Customer Center) provided in-depth insights to the participants:
- Focus on System Integration: Mosca showcased the seamless integration of SAP Sales Cloud, SAP Service Cloud, and SAP Field Service Management (FSM), demonstrating how these solutions work together to enable end-to-end customer processes.
- From Theory to Practice: The digital experts illustrated how Mosca optimizes the entire customer process using AI – from lead generation to the efficient management of sold machines.
- Successful Partnership with SYBIT: The speakers emphasized the crucial role of their close and collaborative partnership with SYBIT in shaping their digital strategy. They highlighted that mutual trust was a key factor in the project's success.
Guests particularly appreciated the personal atmosphere of the Rendezvous, which fostered open dialogue and meaningful exchanges. Jimmy Jüttner, Head of Sales at SYBIT, moderated the interactive roundtable discussion, which provided valuable insights and inspiration for all participants.
Another highlight was the exclusive factory tour, where Mosca's impressive depth of production was on full display. The event clearly demonstrated how digitalization is actively implemented and continuously developed within the company.
The feedback from attendees was overwhelmingly positive: Those who want to not only hear about digital innovation but also experience and help shape it will find exactly the right inspiration at the Rendezvous with a Pioneer. Ludwig Boberg from HOPPECKE Batterien GmbH & Co. KG summed it up perfectly:
"The invitation was marked by the highest level of expertise and friendliness. The open approach to this complex topic provided me with valuable insights into the to-dos for our company’s near future. A big thank you to Mosca for the great hospitality."
Gregor Karmowski of Mosca GmbH concluded that the day was a great success:
"For us, this event format was unique and incredibly valuable. We provided open insights into our digital transformation and, in return, received equally open perspectives from the invited experts. This enabled us to establish important new connections and, most importantly, engage in a productive dialogue on equal footing."
Experience How Service Becomes a Driver of Innovation
Missed Mosca? No problem!
Dive into the world of modern customer service with new technologies, innovative strategies, and practical solutions that take your service to the next level – at the XBOOST Service Days 2025.
Register now!